Resume

Hardware - Software - Networking
* Configuration * Optimization * Security * Documentation * Training

Experience:
4 years of large company support and 3 years of small business support

Formal Training:
ECPI Technical College (A.A.S. in Computer Networking)
John Tyler Community College (A.A.S. in Business Management)

Certifications

Microsoft Certified Professional

Current Support Activities
Supporting multiple client environments with:

Server and Server-Based Apps:

Windows 2000-2003 Servers

Active Directory

Group Policy

Exchange - POP3 - Webmail

MS SQL - other database

RAID 5 - other hardware

Ghost imaging

MSUS (MS Update Server)

Workstation and Client Apps:

98 to XP Workstations

System and Data Recovery

Outlook - Webmail

Office 2000 - 2003 - XP

MS Access

QuickBooks - accounting

Frontpage - Photoshop

Printers - Scanners

Network and Domain Apps:

Networking wired/wireless

D-linkl, Linksys, Cisco

VPN - Remote Desktop

Veritas Backup - others

McAfee, Symantec, AVG

SpyBot, HiJack This

E-mail encryption - HTTPS

Web sites