Resume

Hardware – Software – Networking
* Configuration * Optimization * Security * Documentation * Training

Experience:
7 years of large company support and 5 years of small business support

Formal Training:
ECPI Technical College (A.A.S. in Computer Networking)
John Tyler Community College (A.A.S. in Business Management)

Certifications

• Microsoft Certified Professional
• Implementing and Supporting Windows XP Professional
• Understanding Addressing in a TCP/IP Network
• Server Administration
• Network Technical Support
• Windows 95 Administration
• Computer Fundamentals
• FileNet CS System Administration
• Kofax Technical Solutions Specialist
• Adobe Acrobat
• Microsoft Access
• SQL

 

Current Support Activities
Supporting multiple client environments with:

Server and Server-Based Apps: Windows 2000-2011 Servers Active Directory Group Policy Exchange – POP3 – Webmail MS SQL – other database RAID 5 – other hardware Ghost imaging MSUS (MS Update Server)

Workstation and Client Apps: XP to Windows 7 Workstations System and Data Recovery Outlook – Webmail Office 2003 – 2007 and 2010 MS Access QuickBooks – accounting Frontpage – Photoshop Printers – Scanners

Network and Domain Apps: Networking wired/wireless D-linkl, Linksys, Cisco VPN – Remote Desktop Veritas Backup – others McAfee, Symantec, AVG SpyBot, HiJack This E-mail encryption – HTTPS Web sites