FAQ’s

This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful. If you have a question that you would like answered, send us an email.

What anti-virus software do you recommend?

SCS uses the Norton Security Suite on all of our computers although other major vendors work equally as well. Be sure that whatever you use, you configure it to automatically download the virus definitions, and that it is set to Auto Protect your system at all times.  We like to tell our clients that there is no single anti-virus software that will stop all viruses.  Keep in mind that a virus has to be created before a company can come out with a fix for it.

What is the single biggest issue that you see with your clients?

This is an easy one. The single biggest issue is lack of anti-virus software, or even worse is having the software but it is not up to date with the virus definitions. SCS has seen computers with definitions from 3 years ago loaded. New viruses come out every day. Update your definitions daily or at least once per week.
(Hint . . . We can talk you through how to set this up over the phone.)

I have Windows XP, should I upgrade to Windows Vista or Windows 7?

Our recommendation is that if your system is capable of running Windows 7, that you should go ahead and upgrade. We are running Windows 7 on all of our computers and have not had ANY operating system problems in several years. If you are experiencing lockups or system crashes with XP or Vista, there is a good chance that you would no longer have those problems after upgrading to Windows 7. Don’t believe all of the negative hype about Microsoft; with Windows 7 they got it right. Call us to talk about upgrading your operating system today.  Windows 8 is set to be released in 2012 and will bring about vast changes to everyday computing.

At what point should a company network their computers? Should two be networked? How is it done?

Any company that uses the Internet (and most companies would be wise to do so), should use a network to share both the Internet and common files. Networking is an essential part of a solution to common problems like sharing files and printers, sending and receiving email, as well as making offices more productive and efficient. Networking solutions are possible with as few as two PC’s, and can easily be setup without a dedicated server or hub, thus reducing costs.